The New Craftsmen

Mark Henderson, Co-Founder, The New Craftsmen, Brand of Tomorrow 2017 and Walpole Board Director

The New Craftsmen curates, commissions and sells unique contemporary objects that are rooted in craftsmanship and narrative. Spanning furniture, lighting, textiles, gifts, ceramics and decorative accessories, our range is made by a network of over 100 makers across the British Isles.

Mark has worked in luxury goods for most of his professional life. He is Chairman of Gieves & Hawkes, No 1 Savile Row, Chairman of the London Luxury Quarter (Mayfair & St James’s), and a director of Walpole. In 2004 Mark established the Savile Row Bespoke Association. He is a trustee of QEST and a patron of the Heritage Craft Association.

In order to be a successful luxury entrepreneur what are three pieces of advice you would give?

Think about your customers, your team and your investors constantly.

Be brutally truthful when things aren’t working the way you hoped they would.

Don’t lose sight of the idea and stay optimistic.

What are the most important lessons you have learned along your journey?

Take time to think carefully but trust your gut.

Do as you would be done by – it’s a small world.

The numbers matter.

What are the watch outs along the way?

Keep an eye on the cash – optimism alone won’t get you through.

Recognise the difference between sales and profit – and focus on the profit.

Keep your team happy – people make the difference.

When you were started out who was your biggest inspiration? And what did they tell you that helped make you a success?

Mike Nicholson – former Chairman of Gieves and Walpole Board Member, also my boss at Dunhill.

Be brutally truthful when things aren’t working the way you hoped they would.

Do as you would be done by – it’s a small world.

The numbers matter.