Michael Ward

Chairman of Walpole, Managing Director of Harrods, and a Brands of Tomorrow Mentor

Michael Ward is Walpole’s Chairman and heads up the board of esteemed industry experts from a breadth of different luxury sectors. Michael is Managing Director of Harrods.

In order to be a successful luxury entrepreneur what are three pieces of advice you would give?

Really understand your customer.

Never accept second best.

Always look at the numbers.

What are the most important lessons you have learned along your journey?

It is better to have tried and failed than to not have tried at all.

What are the watch outs along the way?

Always deal with your mistakes quickly, the outcomes only get worse.

When you were started out who was your biggest inspiration? And what did they tell you that helped make you a success?

No biggest inspiration, just a desire for perfection.

The best advice: the harder you work, the luckier you are in business.